Having been out of employment for sometime, i felt somewhat groggy when the B2Work course began. The course was being taught at a moderate pace and I have experience within the call centre enviroment, but I could feel within myself a lack of confidence and urgency about asking and completing the work. I never find the task that we were given daunting but as I said I was struggling to find a gear to work. After completing the assesment for the teleperformance role which came sooner then I would have liked, I thought "that was shame I have liked to have gotten the rolI". To my surprise I got the job offer and I felt better within myself since. I very much look forward to starting work.
The course in itself as I've said it's nothing I haven't seen before.. The only difference being maybe the person who was marking the work Jacki, who wasn't taking any half cooked answers. I feel fundementals were key to passing the course, this was important being an introductary course. Priscilla outlined this early on which was key on how to answer the questions. Using canva brain storm a particular subject before tackling it was a useful techinque to learn. Using canva became easier to learn over time. I always contributed when it came to group, I knew within myself that I wasn't going to rush to present it and towards the end of the course I have felt more confident and organised when do so. Never one to be a saleman I found it somewhat difficult to understand and answer those questions in unit 5 without some guidance. I enjoyed and found it refreshing learning about GDPR and the different legisation aswell as cybercrimes which I already had interest in. I feel alot sharper from when I started the course and I'm alot more aware of the mistakes that I am making, hopefully I will continue to improve on this awareness. I found the course to be very useful and was definately a confidence builder.
Comments
Post a Comment